We updated our Terms & Conditions for the APEEE Services

We would like to remind you that, following the implementation of Salesforce, our new customer relationship management system, the APEEE has revised the Terms & Conditions of its services. You will find below a short recap of what it means for your subscriptions. We highly recommend that you carefully read the Terms & Conditions which are available below and on the website for each of our services.

General Terms & Conditions

All services will now be invoiced three times per year (once per trimester).

Transport

The are no changes related to the registration, modification or cancellation to the transport service.

Canteen

The family discounts previously granted for 3 or more children enrolled for a minimum of 4 days/week have been discontinued.

There are no changes related to the registration, modification or cancellation to the canteen service.

Extracurricular activities

Children will be able to enrol at any time without being charged for previous missed sessions.

Modifications are no longer be possible. However, you can cancel a registration at any time. Indeed, the price of unused sessions will be credited back to the family account in the form of a voucher which can be used for new enrolments for all children within the same household in an extracurricular activity. The voucher is only valid within the same school year.

Please note there is no voucher system for individual lessons. Indeed, the individual lessons can be cancelled, but the unused sessions’ price in the trimester will not be credited back to the family account.

Important information: Due to the gradual implementation of the APEEE’s new customer relationship management system and the APEEE’s commitment to providing the best possible service to Parents, the voucher system will not be operational before November 2022.

In the meantime, only the price of used sessionsbetween 19 September 2022 and the implementation of the voucher system in November (exact date to be confirmed and communicated) will be invoiced.

*Except for the individual music lessons, which will be invoiced the full rate in case of a cancellation.

We hope that these changes will be favourably welcomed and meet your expectations. 

If you have any further questions, please do not hesitate to contact us at finance@woluweparents.org or finance@evereparents.org

National Strike on 13th February 2025 📣

As announced in the national media, a strike will take place on 13th February 2025, which could cause disruption and create trafic.

The transport service will keep the concerned parents informed in real time about cancellations, absent supervisors, etc.

We understand that this may cause inconvenience and would like to thank you in advance for your understanding and patience during this exceptional circumstance. We will do our best to minimise disruption.

Best regards, 

APEEE Bxl II Transport

Grève nationale le 13 février 2025 📣🚌

Comme annoncé dans les médias nationaux, une grève aura lieu le 13 février 2025, ce qui pourrait entraîner des perturbations sur le réseau routier de la capitale.

Le service transport tiendra informé en temps réel les parents concernés au sujet d’annulation, absence de surveillants, etc.

Nous comprenons que cela peut causer des désagréments et nous tenons à vous remercier d’avance de votre compréhension et patience en cette circonstance exceptionnelle. Nous ferons de notre mieux pour minimiser les perturbations.

Bien à vous,

APEEE Bxl II Transport