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FAQ

The FAQ was updated on 17th August 2023.

All parents received a message regarding the current price increase forecast for the APEEE 2023-2024 school year. 

Frequently Asked Questions

Evere

Refectory and service

What are the service hours of the Canteen?

Timetable of the different services (can be subject to modification):

ClassesHoraire
NurseryFrom 11.00 to 11.30
Primary 1st yrsFrom 11.15 to 11.45
Primary 2nd yrsFrom 11.15 to 11.45
Primary 3rd yrsFrom 12.30 to 13.00
Primary 4th yrsFrom 12.30 to 13.00
Primary 5th yrsFrom 12.30 to 13.00
How to get to the refectory?

In Maternelle and Primary classes, pupils are taken to the refectory by their class teacher who stays with them during mealtime.

Is there a canteen access card?

No, the refectory is free to enter.

How are the students seated?

Pupils sit at tables per class group.

How are the students served?

For the youngest children, the teacher serves and takes care of the meal, from primary 3 onwards, the pupils are served at the buffet by the canteen staff and their teacher.

What does the meal consist of?

The meal consists of a soup, a protein (meat, fish, eggs, plant-based), vegetables, a starch and a dessert (fruit, yoghurt or exceptionally a dessert – Christmas, Chandeleur, etc).

Who sets the menu?

The menu is established by the Scolarest team in collaboration with a dietician.

Where can I find the monthly menu?

The monthly menu is published on the APEEE website org. It is also displayed in the refectory.

Where can I find information on allergens on the daily menu?

Allergens are indicated on the weekly menu.

My child has allergies, how can I notify the kitchen chef?

Yes, you will receive a form to fill in with our August email, to be sent back to us, from then on, your child’s food allergies will be listed so that they do not receive, during their meals, the food indicated on the form.

If your child’s allergies change during the year, please come back to us so that we can adapt the menu.

Where do the pupils who bring a packed lunch from home eat their lunch (“tartiniste pupils”)?

Pupils who bring their own lunch eat with their class group in the canteen.

Registration and invoicing

How do I register my child for the canteen?
  • A couple of days after your child is enrolled at the European School in Evere, the Scolarest team receives a list of enrolled pupils.
  • The Scolarest team sends an email with the necessary information for registration, payment and any dietary restrictions at the end of the month of August.
  • Rest assured, any child who comes to the canteen can eat there, even without prior registration.
  • Meals will only be charged if your child attends and eats in the canteen (for example, your child eats on Monday, Tuesday and Thursday, their card will be scanned Monday, Tuesday, and Thursday).
  • If you do not want your child to eat at the canteen, you just have to provide them with a picnic lunch.
How do I create a Click4Food account?

The Scolarest team will send an explanatory email around August.

When do I have to pay?

An invoice is sent each term, three times a year by the Scolarest team.

How am I invoiced my child’s meals?

When your child is present and eating at the canteen, their card is scanned.

When should I register my child in the canteen to make sure that he / she will have a place in the refectory?

Each child has a seat at the class table.

Can I register my child 2 days a week?

Yes, any meal your child eats is invoiced by scanning you child’s card. Please note, their card can only be swiped once a day, therefore no possibility of double use is foreseen.

Is it possible to register during the year?

Yes, at anytime.

How much does a meal cost in the canteen?
  • In Maternelle : TBD
  • In Primary: TBD

 

When can I modify a subscription?

Whenever you want by sending an email to euro.school.evere@compass-group.be

Can I cancel the subscription during the trimester?

Yes

I have a question regarding my invoice or invoicing in general, who should I contact?

Thank you in advance for contacting the Scolarest Team: euro.school.evere@compass-group.be

I am having payment difficulties, what help is available?

You can fund the Click4Food account at any time.

How can I pay by instalments?

Staggered payment is not available. However, parents can choose whether to fund their child’s account monthly or weekly. It is up to the parent to choose how to fund their child’s account. It is however asked that the account remains in the positive. Please note that the amount in the account must be paid back at the end of the current school year.

My child is ill, should I inform the canteen of his absence?

No.

Is there a reimbursement in the event of absence due to illness?

We only charge for meals eaten by your child, if your child is absent, his or her account will not be debited.

Contact

I need to reach the canteen office, what are the telephone and / or physical hours?

From 8.00 am to 2.30 pm Monday to Thursday, you can send an email to  euro.school.evere@compass-group.be.

Who to contact in the event of an issue in the refectory?
  • Dietary issue: Ms Isabelle Panneels
  • Other: Evere School Secretariat

Excursion

My child is going on a field trip or a winter trip (“classe verte” or “classe de neige”) do I have to notify the canteen to be reimbursed?

For trips of more than one day, we do not provide picnics.

Who orders the picnic?

For day trips, the class teacher informs the canteen and orders the picnics.

What does the picnic consist of?

The picnic consists of bread, a filling (for Maternelles it is chosen by the teacher, for Primary children chosen by the child), a piece of fruit, raw vegetables or dairy products depending on the age, a little treat (madeleine, biscuit) and water.

Woluwe

Refectory and service

What are the service hours of the Canteen?

Timetable of the different services (can be subject to modification):

ClassesHoraire
NurseryFrom 11:00 to 11:30
Primary 1st & 2nd yrsFrom 11:15 to 11:45
Primary 3rd yrsFrom 11:45 to 12:10
Primary 4th & 5th yrsFrom 12:00 to 12:25
Secondary 1stFrom 12:25 to 12:45
Secondary 2 yrsFrom 12h25 to 12h45
Secondary 3rd to 5th yrsFrom 12:50 to 13:10
Secondary 6th & 7th yrsFrom 13:10 to 13:35

On Wednesdays lunchtime

ClassesHoraire
NurseryFrom 11:00 to 11:30
Primary 1st & 2nd yrsFrom 11:15 to 11:45
Primary 3rd to 5th Secondaryat 12:30
How to get to the refectory?

In Nursery and Primary, students are taken to the refectory by their teacher who stays with them during lunchtime. In secondary, students go to the refectory on their own.

For more information, please visit the page on the canteen organisation. 

Is there a canteen access card?

There is no access card to the canteen. Our supervisors perform regular checks using a tablet to verify that only subscribed pupils are using the canteen.

How are the students seated?

The pupils are seated at tables by class.

How are the students served?

The canteen operates a table service system. Students may serve themselves from the dishes provided at each table. Save for dessert, there are no restrictions on quantities – if a student wants more, they can ask the serving staff.

What does the meal consist of?
  • A starter (soup or another starter as specified in the daily menu),
  • A main course consisting of meat or fish, a starch, and a vegetable,
  • A dessert (dairy product or fruit),
  • Water and bread available at the table,

Starter and main course are served on “all you can eat” basis.

Who sets the menu?

The menu is established by the Chef in collaboration with a dietician in accordance with the food pyramid. For more information, please visit our menu and overview page.

Where can I find the monthly menu?

The monthly menu is published on the APEEE website. It is also displayed in the refectory

Where can I find the daily menu?

The daily menu is available on the APEEE website. It is also displayed on the screens in the refectory.

Where can I find the photo of the daily menu?

The photo of the daily menu is published on the APEEE website.

Where can I find information on allergens on the daily menu?

Information about allergens and the canteen allergen policy can be found on our menu.

Allergens contained in our meals are indicated on the menu, which is published 2 weeks in advance on our website.

If for any reason, we need to change an ingredient in our menu at short notice, the information will be published on the APEEE website, on the screens of the refectory, and on the daily menu posters in the canteen area. There will also be a red warning poster at each canteen entrance to indicate that there is a change to the pre-published menu.

I am allergic, can I change my dessert?

Yes, in case of food allergy, it is always possible to change dessert. Ask the service person.

Where do the pupils who bring a packed lunch from home eat their lunch (“tartiniste pupils”)?

The school provides a special eating area for these students. Due to the shortage of space it is not possible for these students to eat in the canteen with their class above the level of M1. If you wish more information, thank you in advance for contacting the school secretariat.

Registration and invoicing

How do I register my child for the canteen?

Register via the website in your Secured Zone using the login given by the APEE secretariat secretariat.apeee@woluweparents.org

Do not forget to select the desired days.

The minimum is 3 days a week. For more information, please visit our pricing.

When should I register my child in the canteen to make sure that he / she will have a place in the refectory?

For new pupils, registrations are open as of June for the service to start in September. It is advisable to register as soon as possible in order to guarantee a place in the refectory. After the start of the school year, there may be no room left due to overcrowding.

For students already registered at the school, the registration is automatically renewed from the 3rd term to the new school year. For more information, please visit our registration-modification-cancellation page.

Can I register my child 2 days a week?

No, this is not possible as the minimum is 3 days per week. For more information, please visit our pricing page.

Is it possible to register during the year?

It is possible to register after the beginning of the school year in September, but we cannot guarantee the availability of places due to overcrowding. Please check with the canteen office before each school term the availability of places.

The office is open Monday, Tuesday, Thursday, and Friday from 8 a.m. to 1:30 p.m. and from 2 p.m. to 3 p.m.; Wednesdays from 8 a.m. to 1:30 p.m.

We can be reached by phone on 02 772 05 71.

You can also contact us via email: cantine@woluweparents.org

I made a subscription change request in my Secured Zone but I don’t see any change, why?

Don’t worry; it takes some time for the request to be processed. You will receive a confirmation email.

How much does a meal cost in the canteen?

Prices are indicative and subject to change. For more information on pricing, please visit our pricing.

When can I modify a subscription?

The subscription works according to school terms.

Registration is valid for the entire school year.

Changes can be made before the beginning of each school term.

For any information regarding modification or cancellation, please visit our dedicated page.

Can I cancel the subscription during the trimester?

It is not possible to cancel during the trimester.

Exceptions: in the event of a health problem (submission of a medical certificate), leaving school, or if the class teacher requests a support course that takes place during the meal. In this case, the day can be deleted (with a minimum subscription of 3 days a week otherwise, the subscription shall be cancelled).

Can I add or remove a day during the trimester?

It is possible to add a day during the trimester.

It is possible to withdraw a day only if the class teacher requests a support course which takes place during lunchtime (with a minimum subscription of 3 days a week otherwise the subscription shall be cancelled).

I have a question regarding my invoice or invoicing in general, whom should I contact?

The most efficient way is to send us an e-mail: cantine@woluweparents.org

We will follow up with our finance manager. We usually respond within 24 to 48 hours.

When do I have to pay?

You don’t have to pay anything up front.

We send 3 invoices during the school year, around 15/10, 15/01, and 15/04.

Invoices must be paid upon receipt using the structured communication. For more information on billing and pricing, please visit our pricing page.

I am having payment difficulties, what help is available?

If you would like to spread the payment of your invoice, you can elect to pay by monthly instalments, see below for details.

If you are having payment difficulties, you can apply for financial support from the APEEE Social Fund. For more information, please visit the Mission and Statutes page.

You can apply for the Social Fund by completing the forms available on the Mission and Statutes page and sending them to secretariat.apeee@woluweparents.org

How can I pay by instalments?

If you wish to pay your canteen invoice by monthly invoices, thank you for contacting APEEE Finance Team: finance@woluweparents.org

My child is registered 3 days a week, does that change anything in terms of billing?

Yes, due to the fixed personnel and service costs, you will be entirely billed for 4 days minus the food cost for the 4th day. For more information, please visit our pricing page.

My child is ill, should I inform the canteen of his absence?

This is not necessary. If however your child is suffering from Covid, you should inform the school via : WOL-COVID19-NOTIFICATION@eursc.eu (for more information on the COVID protocols, please visit the COVID-19 page).

Is there a reimbursement in the event of absence due to illness?

There is no reimbursement for canteen meals which are not consumed.

However, if a pupil submits a medical certificate covering at least two consecutive weeks, we will reimburse the food cost. You will be asked to provide the medical certificate to the Canteen secretariat: cantine@woluweparents.org

Contact

I need to reach the canteen office, what are the telephone and / or physical hours?

The office is open Monday, Tuesday, Thursday and Friday from 8 a.m. to 1:30 p.m. and from 2 p.m. to 3 p.m. and from 8 a.m. to 1:30 p.m. on Wednesdays.

We can be reached by phone on 02 772 05 71.

We respond by e-mail generally within 24 hours except in the case of school holidays or at the start of the school year when we receive lots of e-mails.

Who to contact in the event of a problem in the refectory?

Education counsellors

ALE (Agence Locale de l’Emploi) supervisors

The canteen office

The chef

Excursion

My child is going on a field trip or a winter trip (“classe verte” or “classe de neige”) do I have to notify the canteen to be reimbursed?

No, when the children go on a winter trip or field trip, the food cost (1.95 € per meal) is automatically deducted from the amount of the quarterly bill. For more information, please visit our billing subsection on our pricing page.

My child is going on an excursion, do I have to inform the canteen to be reimbursed for the price of the hot meal?

No, when the child goes on an excursion, the hot meal is replaced by a picnic. For more information, please visit our billing subsection on our pricing page.

Who orders the picnic?

Picnics are ordered by the class teacher.

We check that the children are registered for the hot meal.

What does the picnic consist of?

In nursery and primary, the picnic consists of 2 milk rolls with cheese, ham and butter. A piece of fruit, a waffle, and a bottle of water.

In secondary school, the picnic consists of 3 milk rolls with cheese, ham and butter, a piece of fruit, a waffle, and a bottle of water.

Parents of children with allergies to, in particular but not limited to, gluten, wheat, eggs, lactose, milk protein, nuts and grains, soy shall plan the lunchbox for their children.

Occasional meal and fine

Is it possible to eat in the canteen occasionally?

It is possible to eat occasionally only on Wednesdays. To be able to do so, you must come and buy a meal ticket the same day at the canteen office. If the child is too young to come to the office, you can ask the class teacher to come and buy the ticket or you or come and buy the tickets yourself.

Payment can be made in cash or Bancontact.

The ticket is only valid for the day mentioned above.

Can I come to the refectory if I am not registered for the canteen?

No, pupils who are not registered to the canteen service are not allowed to enter. If you have a homemade meal, dedicated areas in the school are accessible.

I was checked in the dining hall without a valid registration or ticket, what do I risk?

€ 25 fine for the first offense.

€ 70 fine starting from the second offense.

Can I come and eat as a parent?

Parents are not allowed to enter the school until further notice.

FAQ

Activities

Where can I find the extracurricular activities’ list the APEEE organises?

The list of extracurricular activities is available on the activities programme.

When do the activities take place?

Extracurricular activities take place from the end of September to the end of June. The exact dates are available in the Extracurricular Activities Calendar. To find out the day and time of an activity of your choice, you can consult the activities programme.

In what languages are the activities given?

The vast majority of our activities are given in French and English. However, some specific activities can be given in other languages, such as a language lesson or theatre lessons.

How should my child get to their extracurricular activity?

Maternelles, 1st and 2nd primary children are always accompanied to their extracurricular activities by our surveillance staff or their instructor. Starting from P3, children are invited to go by themselves to the various meeting points (canteen for cultural extracurricular activities, sports hall for sports extracurricular activities, or bus parking for outdoor extracurricular activities).

I have an idea for an extracurricular activity, how can I submit it?

You can submit your proposal to us by email at periscolaire@woluweparents.org or eve-periscolaire@evereparents.org jointly with, if possible, the Curriculum Vitae of the person who would like to give the suggested extracurricular activity.

Do you organise workshops during the holidays?

We try to organise workshops during the All Saints, Carnival, Easter, and Ascension holidays. Workshops are systematically published on the website of the Parents Association, in the Extracurricular category.

Can I go see the extracurricular activity that my child is taking?

Twice a year, we organise “open classes” weeks which allow parents to come and follow their child’s extracurricular activity for a session. If you still wish to attend another lesson, please contact us by email at periscolaire@woluweparents.org or eve-periscolaire@evereparents.org

No parent is allowed to enter the school grounds until further notice.

Does my child come back to school after swimming / ice-skating lessons?

No. Your child should be picked up from the location of the outside extracurricular activity at the end time indicated in the activities programme. Please note, no day-care is organised on site and any delay in relation to the indicated schedule will be penalised.

I have a question about my invoice or invoicing in general, who should I contact?

The most effective way is to send us an email.

Parents delay

Please note that if no parent is at the bus stop to collect the child, he/she will return to school (under the supervision of the APEEE) if no solution can be found with the parent.

The child must be collected by the parents before 6.30 p.m. from the APEEE’s Supervision.
If the parent cannot be reached, and it is not possible to reach any of the other contacts indicated, the APEEE will have to inform the competent authorities (Police), with the collaboration of the school, from 19.00.

To this end, please check your contact details in your Secured Zone as well as the contact details of the other persons authorised to collect your child.

Monitors

Who is the monitor of my child’s extracurricular activity?

The name of your child’s extracurricular activity monitor is listed in the activities programme when you view the details of the extracurricular activity. Some of our instructors also have a small presentation that you can consult on the Our team page.

How can I get in touch with my child’s extracurricular activity monitor?

We have a policy of not disclosing any of our team’s personal contact information. Therefore, we invite you to send us an email at periscolaire@woluweparents.org or eve-periscolaire@evereparents.org with the subject line addressed to your child’s extracurricular activity monitor and we will forward it to them.

Registration

How can I register my child for an extracurricular activity?

Registration for an extracurricular activity is to be done in your Secured Zone, using the four-digit activity code that you can find in the activities programme.

When can I register my child for an extracurricular activity?

Registration for extracurricular activities begins on a specific day in June. The exact date is communicated on the Extracurricular Activities Calendar. Registrations are then open all year round, subject to availability.

The activity for which I want to register my child is fully booked, what should I do?

Some of our activities have several schedules. You can easily consult the activities programme. If no other schedule is available or if are all full, you can then place your child on the waiting list for the desired activity by following the same procedure as for a regular registration.

My child is on the waiting list for an activity, when will I know if they receive a spot?

It is impossible for us to answer this question. Most of the time, we are able to offer you a spot when a parent unregisters their child from the activity that interests you. These cancellations can occur at any time of the year and are primarily influenced by children’s motivation to participate in the activity, which is unpredictable.

To how many activities can I register my child?

You can register your child for up to two activities per day on Monday, Tuesday, Thursday and Friday and three on Wednesday.

My child would like to try out an activity, is it possible?

It is possible for your child to try an activity if spots are still available for it. For safety/insurance reasons, however, it is necessary to register your child for the trial lesson. To do this, you can register your child via your Secured Zone or contact us by email at periscolaire@woluweparents.org or eve-periscolaire@evereparents.org

My child participated in an activity last year, do they have a secured spot for this year?

Some of our activities benefit from a pre-registration program. These activities were chosen based on the importance of educational monitoring and the demand to which they are subjected.

Supervision

Where does the supervision take place?

Woluwe

Supervision is held in the Canteen’s refectory for children of the primary cycle as well as S1 and S2  and in adapted classes for children of Maternelle Children. Starting from S3, students shall go to the cafeteria located in the Hall des Sports.

Evere

Supervision is held in two classrooms located on the ground floor with a direct access to the playground.

When does the supervision take place?

Supervision takes place from the first day of school until the penultimate of the school year. The exact dates can be found in the Extracurricular Activities Calendar.

What is the difference with the childcare service organised by the European Commission (Afterschool Childcare Centres) of the OIB?

The groups of children are more variable than at the Afterschool Childcare, these being mainly made up of children participating in our activities

What is the difference between supervision with activity, without activity, and on-demand?
  • Supervision without activity is a day-care service organised after school hours by the APEEE for maternelles, primary and first and second secondary children. Relevant registration is done via your Secured Zone.
  • Supervision with activity is the same service intended only for children participating in an activity the same afternoon. Relevant registration is done via your Secured Zone.
  • Supervision on-demand is the same service as part of a one-off need. You can register for it by email at periscolaire@woluweparents.org or eve-periscolaire@evereparents.org
How should my child get to Supervision?

Woluwe

Maternelles, 1st and 2nd primary children are always accompanied to Supervision by our supervisory staff. From the 3rd year of primary, children are invited to go by themselves to the Canteen’s refectory.

Evere

Pupils are greeted in the main hall by our supervisors and are accompanied to the supervision classrooms.

Should I pack a snack for my child?

We do not provide snacks for children participating in our supervision. We therefore invite you to provide for it if you wish them to have one.

Are the children divided by age?

Maternelles children are physically separated from the rest of the group, however children of all ages generally use the same facilities (canteen refectory, playground). Children in S3 and over are invited to wait for their activity in the cafeteria located in the Hall des Sports.

Registration to Supervision

How can I register my child for extracurricular supervision?

Registration for extracurricular monitoring is to be done in your Secured Zone, using the four-digit code that you can find on the Supervision page.

playground.

When can I register my child for the extracurricular supervision?

Registrations for the extracurricular supervision start on a specific day in June. The exact date is communicated on the Extracurricular Activities Calendar. Registrations are then open all year round, subject to availability.

Do I have to register my child for extra-curricular supervision?

In some cases, registration for Supervision with activity is compulsory: if your child is not registered with the Afterschool Childcare Centreand:

  • Your child’s activity starts at 3:30 p.m., but you cannot pick them up immediately at the end of their activity, or
  • Your child’s activity starts more than 30 minutes after the end of their school day, or
  • Your child has an activity on Wednesday afternoons and stays at school between the end of the school day and the start of their activity.
How do I book an “on-demand” surveillance?
  • The booking of “on-demand” supervision must be made by sending an email to periscolaire@woluweparents.org or eve-periscolaire@evereparents.org no later than the day before the desired date. Please be sure to write the name and class of your child as well as the date for which you wish to book an “on-demand” supervision. We will confirm the reservation by responding to your message.

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Sports Outfits & Lab Coats

How can I place an order for a sports outfit or a laboratory coat?

Please visit our Sports Outfits & Lab Coats page for more information.

Interclasses & Footfest

How to register a team?

Announcements of the start date of registration as well as the precise modalities thereof are communicated via the Events category of the APEEE website. The registration consists of a form that must be completed by the parents of the team captain by the deadline indicated on it. Once completed, the form must be returned by email to periscolaire@woluweparents.org or eve-periscolaire@evereparents.org

When do the matches take place?

The matches are organised on Wednesday afternoons for a period generally extending between the holidays of All Saints and April (Footfest) or June (Interclasses). Once the registration period is over, we establish a match schedule which is then published on the Interclasses – Footfest page of the APEEE website. We do our best to ensure that the teams play as much and as regularly as possible.

FAQ

Registration and Invoicing

How can I register my child for school transport?

All registrations must be made via the Secured Zone on ​​our website, as well as most requests for subscriptions or modifications. For any additional information, please visit the registration-modification-cancellation page.

Please note that it is important to keep your contact details up to date for invoicing and in case of emergency (delays, children who must return to school, etc.)

When should I register my child for the school bus service to ensure that they will have a place on the bus?

Registrations start on June 1st and closes on June 30th. It is still possible to register for Transport beyond this period, however, please note that although we will do our best to respond positively to your registration request, we cannot guarantee a favorable response. For any additional information on registrations, please visit our registration-modification-cancellation page.

Once enrolled your inscription will be automatically renewed each year unless you advise otherwise.

Can a child be registered only for a school bus service to an Afterschool Childcare Centre from the European Commission (OIB)?

Yes. This registration formula is charged 50% of the full price. Please note, only children enrolled in European Commission Afterschool Childcare Centres outside the school can benefit from this formula.

I have made a request to modify my subscription in my Secured Zone, but I cannot change the data for Wednesday, why?

It is not possible to make the change request for Wednesday directly via the Secured Zone on ​​our website. However, the transport team will take care of making the change after acceptance of your online request for the entire week. You should see the result, Wednesday included, in your file once the transport team has made the change.

Can a child be registered for only the morning school bus service?

Yes, but the price remains unchanged.

Can a child registered for the school bus service use any bus?

Children registered for the school bus service use only the buses from the stops they are registered at. However, it is occasionally possible to use another school bus. To do this, you must contact the transport team by email or via the Secured Zone on ​​our website, at least 24 hours before the departure date.

I am moving, what should I do?

Declare by email at transport@woluweparents.org the new contact information and enter a request for a change of stop via your Secured Zone.
Indicate the date before submitting the form.
The request should be accepted within 24H/ 48H, subject to availability.

Is it possible to use two different school buses if the parents are divorced / separated?

The child must be registered for each school bus going to and from the respective homes.

The registrations are done again in the Secured Zone.

There is no additional charge.

I have a question about my invoice or invoicing in general, who should I contact?

The most effective way is to send us an email.

What is the full price of a school bus subscription?

The subscription price for parents who pay themselves is set during the first term. You will receive three invoices (Sept-Dec, Jan-March, April-June).

Please note that this price is very competitive, you should know that due to parents ensuring the management of services on a voluntary basis, we can offer this price, which is substantially lower than what other international schools are invoicing.

When should you pay?

The balance must be paid after receipt of the request for payment by bank transfer and by using the structured communication which can be found on each invoice sent.

Who pays what? (Budget and Pricing)
  • Parents who are not employed by the European Institutions

Parents who are not employed by the European Institutions are required to pay the cost themselves. Invoices are sent out each term.

  • Parents employed by the European Institutions, receiving an education allowance

Officials with the European Institutions and school staff who are entitled to the education allowance (from the 1st primary year onwards) are exempted from the direct payment of the season pass, provided that it is paid by their employer at the appropriate time (per term). We draw your attention to the fact that to receive the education allowance from the European Commission for the transport, both contract and temporary staff, European Commission Official and OSAE whose child attends the primary or secondary school must also fill in each year at the beginning of the academic year a scholar registration for their child(ren) on SYSPER 2. This does not concern staff whose children attend the Nursery as they are not exempt and have to pay for the bus service themselves (see “Parents of children in Nursery”).

Note: in case the employment contract with the European institutions is ended, parents are requested to inform the APEEE transport office immediately, as of that moment the parent is responsible for paying the invoice.

  • Parents not receiving an education allowance

Parents employed by the European Institutions who are not eligible for an education allowance should inform the transport office. They will receive an invoice each term for their child’s subscription to the school bus (see “Parents who are NOT employed by the European Institutions”).

Who pays for transportation for Nursery students?

  • Bus fees for children attending Nursery are always billed directly to the parents each term (see “Parents who are NOT employed by the European Institutions”).
  • Please note that parents employed by the institutions get a flat-rate preschool allowance of 102,18€ directly paid to them. It is not possible to claim an additional reimbursement.

Is there a reduction from the 2nd child enrolled?

  • There is no reduction.

Routes and Itineraries

How to consult the bus itineraries and the stops?

Bus stops are available via your Secured Zone on ​​our website more information is available on our Routes and Stops page.

Where can I see the bus time schedules?

Searchable via the Secured Zone on ​​our website, after validation of your registration. Before that, you can always email us and ask.

How are the bus routes planned?

This is described in the Transport regulations (available in our Regulation section). The maximum duration per journey is estimated at 60 minutes. Trips over 60 minutes are not offered. If you live beyond 60 minutes of transit time, e.g. in Waterloo, we cannot provide transport service, unfortunately.

When are the bus routes for the coming school year published?

Transport registrations are made during the month of June and the transport office sends an email to all the parents a few days before the start of the school year, inviting them to log into their secured zone to check timetables and the bus numbers that have been assigned to their child.

More information is available on our Practical Information page.

Is it possible to move a bus stop or create a new one?

Each request must be analysed individually. It is a complex process for which it is necessary to take into consideration the safety of the students, the size of the bus, the requests of other parents, the journey times, and the other routes which may possibly be impacted as well.

Additional stops will only be created if they do not materially lengthen the bus journey time for other users.

When a request is accepted, all the people concerned must be informed: drivers, parents, bus supervisors. We need to update the information on the website, in the Secured Zone on ​​our website and in the attendance lists.

Are the bus schedules subject to change?

Adaptations are sometimes required to the bus routes, and parents are informed by email.

Where can I find information about changes to the bus routes?

Parents are informed by email when changes are made or by SMS in case of an emergency.

Definitive updates are also visible in your online registrations, but not temporary modifications for road works. More information concerning bus routes are available on our Routes and Stops page.

What is the rule for requesting extra stops?

In addition to school / home journeys, it is possible to request extra stops, for example for your child to go to activities organised outside the school such as a tennis lesson every Thursday.

 

Additional stops will only be created if they do not materially lengthen the bus journey time for other uses.

 

For any request, please send us an email or enter your request via your Secured Zone on ​​our website.

Applications will be processed in early October.

 

Please note: Extra stops will be deleted at the end of the school year and can also be cancelled at any time to free up space. You need to inform us each year in June whether your child is keeping the additional stops for next year.

What is the rule for requesting an occasional bus change?

It is possible to request an occasional bus change for your child, in order to visit a friend, etc.

These requests will be accepted, based on availability of seats, only from 1st October.

A request must be sent to transport@woluweparents.org or eve-transport@evereparents.org at least 24h in advance stating the date and the full name of the friend.

What happens in the event of road works, breakdowns, or bad weather?

If the problem occurs within 24 hours you will receive an SMS, otherwise an email will be sent to you with all the necessary information.

A replacement stop can be activated in the event of a “snow plan”. The number of stops can be reduced on one line, or several stops grouped together at a strategic point which will allow to transport children from more families.

I notice works on my street, and the school bus service does not seem to know, what should I do?

Notify the transport service as soon as possible by email or telephone. A solution will be sent to all parents of the bus line concerned. As we are unfortunately not always informed for road work plans, we count on the collaboration of the parents.

What other changes are likely to have an impact on school bus service this year?

Road works are a constant feature, requiring route adjustments.

Safety & Security

Who takes care of Nursery children when they arrive at school by bus?

Nursery children are taken care of by our supervisors when they arrive on the bus parking. Once the children have stepped out of the bus they are taken to the Salle Polyvalente at the school by our supervisors, where they are then guided to their classes by the teachers in the respective buildings. More information is available on Practical Information page.

Who is responsible for ensuring that my child is on the school bus when the students leave school?

The teachers are responsible for Nursery, P1 and P2 children. From P3 onwards, children are to arrive to the bus parking and to the school bus.

The buses must leave on time, hence cannot wait for latecomers.

3It is your responsibly to inform your child and your child’s teacher (if the child is taken to the bus parking by the teacher) of the bus number they are taking. This includes situations where your child will be taking a different bus than usual, for example to go home with another child for a playdate.

Do I have to be present to welcome my child at the bus stop?

When registering your child for transport, you are asked to specify whether your child can leave the bus alone or can be accompanied by an older brother or sister.

If they do not have the authorisation, and if none of the authorised persons are at the bus stop, the child will be automatically brought back to the APEEE school supervision. The APEEE supervision closes at 6.30 p.m. You can reach the APEEE supervision responsible, Ms. Donatella Carraro via the number 0476/275.652

It is imperative to be present at the bus stop at least 5 min before the official time.

Can my child get off the bus alone?

In your Secured Zone you can configure the exit permissions. There are 3 options:

NO = unauthorised exit alone

YES = exit alone authorised

IF ACC = exit authorised only if accompanied by an older sibling. Be careful if he/she is alone on the bus, he/she will not be allowed to get off if no one comes to pick him/her up at the stop

My child wants to invite a friend at home and they will use the school bus service, what are the steps to follow?

External students: not authorised unless you have a school authorisation, as in the case of former students or a short-term correspondent.

Students registered for the school bus service: Please notify the transport office by email at least 24 hours in advance and specify the stop and the name of the pupil to whom the child is to go with. Please note that the rules regarding the departure will be the same for both students. Only the parents of the “invited” pupil can submit a request.

Students not registered for transport: same as if they were registered, but a contribution of 4 € / journey is to be to be paid BEFORE the trip. There is a maximum limit of 10 trips per year per child.

A ticket is issued and sent to you, which you should print out and give to your child in the morning (or send to their phone), so it can be shown to the bus driver or supervision.

Pratical Information

My child does not take the bus every day, what should I declare and / or pay?

The price does not change and there is no need to declare anything to the transport service.

When will I receive my transport subscription card?

The subscription card is distributed in class at the start of the school year for Nursery and primary students and by educational advisers for secondary students. For any modifications or new registrations after the date of issue of the subscriptions, distribution will be done only directly via the transport office. In this case, your child is kindly asked to come to the transport office to collect their subscription card. For additional information, please visit our bus pass page.

(The Transport service opening hours are 10am – 12:30pm / 4:30 pm – 5:30 pm and from 10 a.m. until 12 p.m. on Wednesdays)

It is the first day at school and my child is taking the bus for the first time, what are the instructions to follow?

Make sure that your subscription has been confirmed by return email. If it is the case, your child’s name will figure on the list of pupils accepted for the bus transport. The surveillance in the bus will have that list at hand.

The bus number, the timetables and the location of the stops can be found in your Secured Zone on ​​our website.

Make sure you arrive at the location 5 minutes before departure and continue to do this throughout the year.

I see that there is a school bus service leaving from school at 4:20 p.m., can my child use it?

Please note, the Evere site only benefits from 1 departure at 3:30 p.m., as only nursery and primary cycles are enrolled.

On the Woluwe site, the buses departing at 4:20 pm are only for secondary students with a 9th hour lesson. Please note that the subscription for these buses is not automatic and it is up to the parents to make the request since the APEEE is an independent service at the school and we do not know the schedules of the students. The itinerary is tailored to the secondary students and differs from the earlier bus.

No exceptions will be made.

We are in September and I notice significant delays on my line.

Please note, we inform the parents about the delays via SMS. If the official schedule of your bus stop is for example at 07:26 and we indicate an approximative delay of 15-20 minutes the bus is excepted to arrive between 07:41 and 07:46.
We are dependent on the traffic conditions, and we are unable to predict a precise delay.

We count on the collaboration of the supervisors, drivers, and parents to be informed about delays.

Please make sure that your phone number is registered correctly (under ‘GSM’) in the system in order to receive the SMS.

At the start of the school year, it might take a little while for all the new drivers, pupils, parents, bus companies and supervisors to adapt. It is not uncommon to have initial delays on some routes, but it does always settle after the first month. Thank you for your patience.

During the year, my bus is systematically 5 minutes late in the morning, why is this?

Generally, it is due to traffic. We ask parents to inform the Transport office if there are any works on the circuit, for access to the stops so that a solution can be found to pick up the students. Do not hesitate to notify any delays.

Parents delay

Please note that if no parent is at the bus stop to collect the child, he/she will return to school (under the supervision of the APEEE) if no solution can be found with the parent.

The child must be collected by the parents before 6.30 p.m. from the APEEE’s Supervision.
If the parent cannot be reached, and it is not possible to reach any of the other contacts indicated, the APEEE will have to inform the competent authorities (Police), with the collaboration of the school, from 19.00.

To this end, please check your contact details in your Secured Zone as well as the contact details of the other persons authorised to collect your child.

Contact

I need to reach the transport office, what are the opening hours?

For emergencies: the transport team can be reached from 7 am to 5.30 pm at 02/761.93.75. Please do not overload the phone lines for other questions and respect the following times:

The office is open from 10 a.m. to 12.30 p.m. and from 4.30 p.m. to 5.30 p.m., and from 10 a.m. until 12 p.m. on Wednesdays.

We try to respond by email within 24 hours, except during the holiday period or at the start of the school year when we receive many emails.

Is it possible to have the mobile number of our bus attendant?

No, the parents can contact the transport team, who will get the supervisor for you.

My child lost an object on the bus or on the bus parking, what should I do?

Notify the transport office as soon as possible, as buses are used for tours outside the school as well, and sometimes immediately after dropping off the children at school.

Ask your child to watch the next day in the same bus, often the bus drivers keep the found objects with them.

If the bus supervisor picks up an object after a tour, it will be handed over to the transport office. Please note that “non-precious” objects are placed in the chest outside the transport office located in the prefabs, the valuable items are kept in the transport office.

On the Woluwe site and once a week, the Eurêka team (lost and found service of EEB2) comes to empty the chest and collects the content. Apart from the valuable objects that remain in the Transport service.

On the Evere site, a lost & found box is available in front of the APEEE Offices located on the first floor.

Under no circumstances can the APEEE be held responsible in the event of loss or theft.

Updated August 2023, compiled by APEEE based on the work in the CEPM (Education Council for Primary and Maternelles) and CEES (Education Council for Secondary). These FAQ are for orientation purposes only and do not have any legal status.

Educational and general issues

Teaching

Where can I find syllabuses for subjects taught at school? 

The list of syllabuses is available on the Office of the Secretary-General of the European Schools’ website under “Studies and Syllabuses”. You can access the list through this link. You can use several filters, such as language, cycle, etc to narrow your search and click on the program reference number to open the document.

What is the approach of the school to inform parents about absent teachers? 

The school has a list of substitute teachers, who are EEB2 teachers. The teachers choose one period a week from replacements. However, if volunteering is not enough, the school management looks for replacement of teachers. If necessary, they recruit local teachers. It is not always possible to have teachers who are native-speakers or who teach in the same language. If possible, the teacher who is on leave will provide the plans and material for the class, and have it sent to the substitute teacher.

Maternelle and Primary parents are informed by the management about long-term absences (more than two weeks) with contact details for the replacement teacher as soon as possible. Usually, the parents receive the information from the teacher themselves. 

In secondary, from S1-S4, school tries to find teachers to take these classes. From S5 to S7, students have homework on Teams and information from teachers. Support lessons are offered for students in case of long-term absences.

It is difficult to communicate absences, as school management does not know how long it will take.

What is the approach of the school with substitute teachers? 

All language sections have substitute teachers. It may happen on some occasions, that the native speaking teacher cannot be replaced for short periods. Prior to their absence, the teacher prepares the material for the substitute.

What is the policy of recruiting new teachers?  

All job vacancies are available on the school’s website at the footer under “Jobs”. Parents who are teachers are welcome to apply. The majority of newly recruited teachers are LRT (Locally Recruited Teacher) as the school lacks seconded teachers sent by national delegations.  

The lists of teachers for the next school year are published on the website during the final week of the school year. 

What is the school policy about watching TV? 

School policy is that non-pedagogical use of TV should be limited to recreational periods only. Substitute teachers are also informed of the policy beforehand. 

What is the policy for using own mobile devices at the school?

Maternelle and Primary students are not allowed to use their own mobile devices during the school day. With an authorisation of parents, a child would be permitted to bring a phone to school. In this case it has to be switched off during school hours. See the regulation.

Secondary have their own Bring Your Own Device (BYOD) policy for using their mobile devices for studying.

What is the role of Educational Advisors?

Educational advisors in Secondary ensure the well-being and discipline of students, they provide guidance to students regarding conflict management, learning or emotional difficulties. They also ensure smooth communication between students and parents on the one hand and the administration, teaching staff, pedagogical coordinators, or psychologists on the other. The list of educational advisors is available on the school’s website in the Secondary tab – Education and “Pedagogical Team”.

Please note, parents are kindly asked to contact their child’s educational advisors for absences.

Where can I find the school calendar of the current / next school year?

The school calendar is published as soon as it is received from the Office of the Secretary-General. It must first be approved by the Administrative Board. The calendar is usually published between December and February. 

For Maternelles and Primary the school calendar is published under “Calendar

For Secondary the school calendar is published under “Calendar”. Please note, that for S1 to S4: school year finishes 15 days before the Primary (between 15th and 20th of June, because the school needs space for the Baccalaureate, S5 and S6 exams).

We highly recommend clicking on “view the detailed calendar” to access the exam dates.

S5: Exams are sometimes after the end of the school year.

S6: Exams are sometimes after the end of the school year.

S7: BAC dates. 

How is the first day at school organised in the beginning of the school year?

Maternelles and Primary 1 parents have a meeting with teachers the day before the first day of school. 

In Secondary, the CDE (Student Committee) has launched a project First Day of School for the newcomers in S1-S6, in collaboration with the school management.

What is the policy for buying presents for teachers/staff members?

All classes have their own practices for buying gifts for teachers and it’s usually organized by class representatives/treasurer.  However, European School policy states that teachers’ gifts should not be more than 50 EUR (without prior permission) not to put them in a difficult position.

See the European School policy for Gifts and Hospitality via this link .

Evaluation

When and how pupils receive the school reports?

Maternelle

In oral form, Carnet Oral day in November.

Primary

In oral form, Carnet Oral day in November and in written form twice a year. Digital reports will be published February and July, with an addendum for general and moderate support. There will be no intensive support addendums because the school is in frequent contact with parents. We strongly encourage parents to have a discussion with their children about their school reports.  

Secondary

Students are regularly evaluated, with reports being distributed four times each year (Autumn, January, April, and July) in electronic form via the MySchool platform (SMS). Assessment is based on both class work and exam results (official exams are not given during the observation cycle). At the end of the school year, specific criteria set by the Board of Governors are used to determine a student’s eligibility to pass into the next grade level. 

More information of school reports on the General Rules of the European Schools in articles 55 and 60.

When are meetings held between parents and teachers?

Information evenings are organised in the Maternelle-Primary and in the Secondary in the beginning of the school year. Dates are communicated in due time. Parents can also make an appointment to meet teachers individually contacting them by email.

In Primary: a mandatory meeting for individual feedback takes place in November as part of the “carnet oral” child’s assessment, usually in November (Carnet Scolaire day in the Holiday School calendar, always the Tuesday after All Saints holidays)

In secondary, according to the grade: meeting Parents-Principal teacher in October with explanation of the secondary timetable (tests, important dates, etc). In addition, 10 minutes individual meeting between parents/teachers in January/February (depending on the grades). Meetings with maximum 5 teachers can be done.

What is the policy with homework tests and exams?

Homework

There is a general policy about homework to all European schools and EEB2 own Homework Policy here.

The homework policy in each class will be explained by the teachers at the beginning of the year.

The school’s management harmonises homework during teacher training days and makes new teachers aware that they need to adapt to European Schools guidelines. Parents are encouraged to follow their children homework daily and comment on them directly to the teacher who estimate the type and amount of homework.

In secondary, teachers inform students about homework and tests. Students should write them in their agenda (given by the school at the beginning of the school year).

Tests

Tests are only one part of the assessment together with class work, exercises and ongoing evaluation. Different assessments in different sections are taken in the consideration. The process will be explained to parents at information meetings in the beginning of the school year.  More information on the assessment in the Assessment Policy in the European Schools and General Rules of European Schools in the articles 56 and 59. Besides that, syllabuses in every subject describe evaluation in more detail.

In Secondary pupils’ from S1 to S3 have multiple tests during the year, teachers inform students of the dates of the tests. Each subject has tests during the year. Usually, teachers send the program for the year in September/October to parents. In addition, some teachers use the SMS platform to inform of the dates of tests. 

S4: four B-Tests sessions during the year (October, December, February, and April/May). The dates of B-Tests are sent to parents by email and available on the school’s website under “Exams and Tests”.

S5 and S6:  one exam by semester (usually December and June), the dates are sent to parents by email and  available on school’s website under “Exams and Tests”.

S7: European Baccalaureate, information such as the Arrangements for implementing the European Baccalaureate regulations and the regulations are available on the school’s website under “Baccalaureate”.

School trips

What is the plan and policy about school trips? 

There are annual one-day and multi-day school trips planned by school and teachers.

 

Maternelle

Excursions prepared by teachers (usually 1 or 2 one day excursions per year) 

 

Primary

One-day excursions prepared by class teachers and multi-day school trips by the coordinator.

P3 Classes de mer 3 days in June,

P4 Classes vertes 5 days in June (one week from Monday to Friday),

P5 Classes de neige 9 to 10 days in February or January (usually leave on Thursday and back on the Friday the week after).

The Guidelines for school outings and trips organised by the Maternelle and Primary cycles are available on the Office of the Secretary-General of the European Schools’ website via this link

 

Secondary

Excursions for students from S1 to S7 during the year, organised by teachers. In addition, 2 to 3-day trip for S2. In S5 and S6, students have 2 to 3-day trips in October in addition to regular school trips.

 

Due the practical issues such as covid regulations, the school cannot guarantee an exact equal number of excursions for every class. Parents pay the costs of the school trips with the help of the class treasurer.

Transitions

What is the procedure of transitions from Maternelle to Primary and from Primary to Secondary?

The transition from Maternelle to P1 is prepared by school and teachers. P1 teachers visit Maternelle classes during the months of May/June. The transition is done smoothly. 

 

The transition from P5 to S1 is prepared by school and teachers. The communication between P5 teachers and S1 teachers is done throughout the year. The transition process starts in January and ends in May/June. P5 students visit secondary installations during the months of May/June for ½ days, students receive a plan from Secondary classes, information on rules and policies, how to ask for lockers and meet S1 principal teachers. 

As mentioned above, the CDE (Student Committee) has launched a project for the newcomers in S1-S6, in collaboration with the School management which can be accessed and read through this link.

 

The framework for school-specific guidelines for transition from Maternelle to Primary and Primary to Secondary is available on the Office of the Secretary-General of the European School’s website via this link.

Well-being

What is the school doing about the cleanliness of toilets? 

The toilets are cleaned twice a day and are cleaned at the start of every day. A protocol of behaviour has been translated and posted in all the toilets. The process of educating the children about correct behaviour in a shared toilet is ongoing. Parents’ support and participation in this process is welcome. 

 

What are the school’s well-being policies?

Maternelle and Primary

The well-being of the children in the Primary school is one of the school’s main objectives. In doing so, the school has taken many initiatives in this regard which are reviewed and updated each year. The initiatives are available on the school’s website (Nursery-Primary – Rules & Responsible behaviour) via this link.

 

A ”Vivre Ensemble” team has also been named and provides emotional and social support to student with such difficulties. The ”Vivre Ensemble” document is available on their website via this link.

 

The school is committed to provide a caring, friendly and safe environment for all of our pupils so they can learn in a relaxed and secure atmosphere, their anti-bullying policy is available on their website via this link.

Secondary

The school has presented various entities aimed at guaranteeing the wellbeing and healthy development of its pupils, which can be found under “Well-being” in the Secondary tab and accessed via this link. Antibullying policy via this link.

 

 

Lost items

Where can I find lost items? 

In Evere racks of lost and found are placed at the entrance of the canteen, in front of which pupils walk past multiple times a day. 

 

In Woluwe all lost items are collected by Eurêka volunteer parents.  

 

The Eurêka Primary room and Secondary room are located in the basement of the Primary building (next to the library).

The Primary room is open on Thursdays from 10h to 12h50.

The Secondary room is open on Fridays from 11h30 to 13h45

 

Please note, Eurêka is run by volunteer parents therefore not on site every day. However, the Team can be reached by email via eureka.eeb2.woluwe@gmail.com

 

All belongings bearing a name are placed in a box reserved to the relevant class and it is then the teacher or the pupils to regularly bring the box in the class and distribute to the pupils’ found items, they then return the empty box to Eureka.  

 

For valuable items, such as watches, mobile phones, glasses, keys, wallets, calculator, etc, please  

contact the Maternelle & Primary secretariat by sending a message to sofia.fernandes@eursc.eu if your child is in Primary or Maternelle and the APEEE by sending a message to ferhan.pelister@woluweparents.org if your child is in Secondary.

 

A lost & found box is also available in front of the APEEE Transport Office if your child lost a belonging in one of the buses.

 

We highly recommend writing or sewing the name (fully written, not the initials) of your child on his clothes, bags and other belongings.  More information can also be found on the APEEE website under “Eurêka” or via this link

 

School facilities

What is the plan with overcrowding in Woluwe site?

This is an issue with (Central Enrolment Authority) Autorité Centrale d’Inscription. The school management have been complaining about overcrowding for nine years, meanwhile trying to do best to think out of the box in organisational terms, but now coming to absolute limits. From now on, it is not anymore up to the school to react or to solve the situation. It is clearly to be done at CEA level (Central Enrolment Authority). 

 

How student get their lockers?

Each student in Secondary has lockers (30€ each locker, 15€ caution reimbursed after pupil’s schooling) which open with a key. New lockers open with student card. A locker is for 2 years grade.

 

How student get their exit cards?

At the beginning of school year, each Secondary student receives an exit card.  

S1 to S7: Red card, student is not allowed to leave school 

S1 to S7: Yellow card, student is allowed to leave school to return home when there are no lessons during the last two periods, i.e period 8 and/or 9, on Wednesday period 4 and/or 5.

Registrations to the APEEE Transport and Canteen services for the upcoming school year 2024-2025 will take place around mid-June and APEEE Extracurricular Activities, late June.

This registration period, which is slightly later than usual, will allow the APEEE to ensure that everything is in place for a smooth and efficient registration process.

We appreciate your understanding and patience and thank you for your cooperation and support. For latest information, please check your email box and the APEEE website. If you have further questions or concerns, please do not hesitate to contact us at secretariat.apeee@woluweparents.org

Best regards,

APEEE Bxl II 

(this message was sent to all current EEB2 parents and parents with a child joining in the Fall 2024)

NORMAL BUS SERVICE

Friday 19/01/2024 afternoon for departures at 15:30 and 16:20  

 

Updated on 19/01/2024 – 11:50