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The FAQ was updated on 17th August 2023.
All parents received a message regarding the current forecast of price increase for the upcoming school year.
Please find below two sections, one concerning the EVERE canteen and one concerning the WOLUWE canteen.
Timetable of the different services (can be subject to modification):
| Classes | Horaire |
| Nursery | From 11.00 to 11.30 |
| Primary 1st yrs | From 11.15 to 11.45 |
| Primary 2nd yrs | From 11.15 to 11.45 |
| Primary 3rd yrs | From 12.30 to 13.00 |
| Primary 4th yrs | From 12.30 to 13.00 |
| Primary 5th yrs | From 12.30 to 13.00 |
In Maternelle and Primary classes, pupils are taken to the refectory by their class teacher who stays with them during mealtime.
No, the refectory is free to enter.
Pupils sit at tables per class group.
For the youngest children, the teacher serves and takes care of the meal, from primary 3 onwards, the pupils are served at the buffet by the canteen staff and their teacher.
The meal consists of a soup, a protein (meat, fish, eggs, plant-based), vegetables, a starch and a dessert (fruit, yoghurt or exceptionally a dessert – Christmas, Chandeleur, etc).
The menu is established by the Scolarest team in collaboration with a dietician.
The monthly menu is published on the APEEE website org. It is also displayed in the refectory.
Allergens are indicated on the weekly menu.
Yes, you will receive a form to fill in with our August email, to be sent back to us, from then on, your child’s food allergies will be listed so that they do not receive, during their meals, the food indicated on the form.
If your child’s allergies change during the year, please come back to us so that we can adapt the menu.
Pupils who bring their own lunch eat with their class group in the canteen.
The Scolarest team will send an explanatory email around August.
An invoice is sent each term, three times a year by the Scolarest team.
When your child is present and eating at the canteen, their card is scanned.
Each child has a seat at the class table.
Yes, any meal your child eats is invoiced by scanning you child’s card. Please note, their card can only be swiped once a day, therefore no possibility of double use is foreseen.
Yes, at anytime.
Whenever you want by sending an email to euro.school.evere@compass-group.be
Yes
Thank you in advance for contacting the Scolarest Team: euro.school.evere@compass-group.be
You can fund the Click4Food account at any time.
Staggered payment is not available. However, parents can choose whether to fund their child’s account monthly or weekly. It is up to the parent to choose how to fund their child’s account. It is however asked that the account remains in the positive. Please note that the amount in the account must be paid back at the end of the current school year.
No.
We only charge for meals eaten by your child, if your child is absent, his or her account will not be debited.
From 8.00 am to 2.30 pm Monday to Thursday, you can send an email to euro.school.evere@compass-group.be.
For trips of more than one day, we do not provide picnics.
For day trips, the class teacher informs the canteen and orders the picnics.
The picnic consists of bread, a filling (for Maternelles it is chosen by the teacher, for Primary children chosen by the child), a piece of fruit, raw vegetables or dairy products depending on the age, a little treat (madeleine, biscuit) and water.
Timetable of the different services (can be subject to modification):
| Classes | Horaire |
| Nursery | From 11:00 to 11:30 |
| Primary 1st & 2nd yrs | From 11:15 to 11:45 |
| Primary 3rd yrs | From 11:45 to 12:10 |
| Primary 4th & 5th yrs | From 12:00 to 12:25 |
| Secondary 1st | From 12:25 to 12:45 |
| Secondary 2 yrs | From 12h25 to 12h45 |
| Secondary 3rd to 5th yrs | From 12:50 to 13:10 |
| Secondary 6th & 7th yrs | From 13:10 to 13:35 |
On Wednesdays lunchtime
| Classes | Horaire |
| Nursery | From 11:00 to 11:30 |
| Primary 1st & 2nd yrs | From 11:15 to 11:45 |
| Primary 3rd to 5th Secondary | at 12:30 |
In Nursery and Primary, students are taken to the refectory by their teacher who stays with them during lunchtime. In secondary, students go to the refectory on their own.
For more information, please visit the page on the canteen organisation.
There is no access card to the canteen. Our supervisors perform regular checks using a tablet to verify that only subscribed pupils are using the canteen.
The pupils are seated at tables by class.
The canteen operates a table service system. Students may serve themselves from the dishes provided at each table. Save for dessert, there are no restrictions on quantities – if a student wants more, they can ask the serving staff.
Starter and main course are served on “all you can eat” basis.
The menu is established by the Chef in collaboration with a dietician in accordance with the food pyramid. For more information, please visit our menu and overview page.
The monthly menu is published on the APEEE website. It is also displayed in the refectory
The daily menu is available on the APEEE website. It is also displayed on the screens in the refectory.
The photo of the daily menu is published on the APEEE website.
Information about allergens and the canteen allergen policy can be found on our menu.
Allergens contained in our meals are indicated on the menu, which is published 2 weeks in advance on our website.
If for any reason, we need to change an ingredient in our menu at short notice, the information will be published on the APEEE website, on the screens of the refectory, and on the daily menu posters in the canteen area. There will also be a red warning poster at each canteen entrance to indicate that there is a change to the pre-published menu.
Yes, in case of food allergy, it is always possible to change dessert. Ask the service person.
The school provides a special eating area for these students. Due to the shortage of space it is not possible for these students to eat in the canteen with their class above the level of M1. If you wish more information, thank you in advance for contacting the school secretariat.
The office is open Monday, Tuesday, Thursday and Friday from 8 a.m. to 12 p.m. and from 2 p.m. to 3 p.m. and from 8 a.m. to 12 p.m. on Wednesdays.
We respond by e-mail generally within 24 hours except in the case of school holidays or at the start of the school year when we receive lots of e-mails.
Education counsellors
ALE (Agence Locale de l’Emploi) supervisors
The canteen office
The chef
No, when the children go on a winter trip or field trip, the food cost is automatically deducted from the amount of the quarterly bill. For more information, please visit our billing subsection on our pricing page.
No, when the child goes on an excursion, the hot meal is replaced by a picnic. For more information, please visit our billing subsection on our pricing page.
Picnics are ordered by the class teacher.
We check that the children are registered for the hot meal.
In nursery and primary, the picnic consists of 2 milk rolls with cheese, ham and butter. A piece of fruit, a waffle, and a bottle of water.
In secondary school, the picnic consists of 3 milk rolls with cheese, ham and butter, a piece of fruit, a waffle, and a bottle of water.
Parents of children with allergies to, in particular but not limited to, gluten, wheat, eggs, lactose, milk protein, nuts and grains, soy shall plan the lunchbox for their children.
Register via the website in your Secured Zone using the login given by the APEE secretariat secretariat.apeee@woluweparents.org
Do not forget to select the desired days.
The minimum is 3 days a week. For more information, please visit our pricing.
For new pupils, registrations are open as of June for the service to start in September. It is advisable to register as soon as possible in order to guarantee a place in the refectory. After the start of the school year, there may be no room left due to overcrowding.
For students already registered at the school, the registration is automatically renewed from the 3rd term to the new school year. For more information, please visit our registration-modification-cancellation page.
No, this is not possible as the minimum is 3 days per week. For more information, please visit our pricing page.
It is possible to register after the beginning of the school year in September, but we cannot guarantee the availability of places due to overcrowding. Please check with the canteen office before each school term the availability of places.
The office is open Monday, Tuesday, Thursday, and Friday from 8 a.m. to 12 p.m. and from 2 p.m. to 3 p.m.; Wednesdays from 8 a.m. to 12 p.m.
You can also contact us via email: cantine@woluweparents.org
Don’t worry; it takes some time for the request to be processed. You will receive a confirmation email.
Prices are indicative and subject to change. For more information on pricing, please visit our pricing.
The subscription works according to school terms.
Registration is valid for the entire school year.
Any modification and/or cancellation must happen before the start of the subsequent trimester,
except for the first trimester before the 30th September.
Immediate cancellation
Immediate cancellation is only possible in the case of an allergy with a medical certificate or if the
student leaves the school.
Registration form – modification – cancellation
Registration can only be done through your Secured Zone.
Any modification and/or cancellation must happen before the start of the subsequent trimester,
except for the first trimester before the 30th September.
Immediate cancellation
Immediate cancellation is only possible in the case of an allergy with a medical certificate or if the
student leaves the school.
Registration form – modification – cancellation
Registration can only be done through your Secured Zone.
It is possible to add a day during the trimester.
It is possible to withdraw a day only if the class teacher requests a support course which takes place during lunchtime (with a minimum subscription of 3 days a week otherwise the subscription shall be cancelled).
The most efficient way is to send us an e-mail: cantine@woluweparents.org
We will follow up with our finance manager. We usually respond within 24 to 48 hours.
You don’t have to pay anything up front.
We send 3 invoices during the school year, around 15/10, 15/01, and 15/04.
Invoices must be paid upon receipt using the structured communication. For more information on billing and pricing, please visit our pricing page.
If you would like to spread the payment of your invoice, you can elect to pay by monthly instalments, see below for details.
If you are having payment difficulties, you can apply for financial support from the APEEE Social Fund. For more information, please visit the Mission and Statutes page.
You can apply for the Social Fund by completing the forms available on the Mission and Statutes page and sending them to secretariat.apeee@woluweparents.org
If you wish to pay your canteen invoice by monthly invoices, thank you for contacting APEEE Finance Team: finance@woluweparents.org
Yes, due to the fixed personnel and service costs, you will be entirely billed for 4 days minus the food cost for the 4th day. For more information, please visit our pricing page.
This is not necessary. If however your child is suffering from Covid, you should inform the school via : WOL-COVID19-NOTIFICATION@eursc.eu (for more information on the COVID protocols, please visit the COVID-19 page).
There is no reimbursement for canteen meals which are not consumed.
However, if a pupil submits a medical certificate covering at least two consecutive weeks, we will reimburse the food cost. You will be asked to provide the medical certificate to the Canteen secretariat: cantine@woluweparents.org
It is possible to eat occasionally only on Wednesdays. To be able to do so, you must come and buy a meal ticket the same day at the canteen office. If the child is too young to come to the office, you can ask the class teacher to come and buy the ticket or you or come and buy the tickets yourself.
Payment can be made in cash or Bancontact.
The ticket is only valid for the day mentioned above.
No, pupils who are not registered to the canteen service are not allowed to enter. If you have a homemade meal, dedicated areas in the school are accessible.
Access to the refectory is reserved for pupils with a valid subscription (or with a meal ticket on
Wednesdays only), no exceptions are possible (pricing is available in the pricing list at the end of the
General Terms & Conditions). The school provides separate facilities for students who bring their own
lunch or sandwich. Any pupil found in the refectory without a valid registration or ticket will be fined:
• 1st offence: warning
• 2nd offence: price of the ticket
• 3rd offence: ticket price multiplied by 3
• Subsequent offences: ticket price multiplied by 6
Verifications are carried out on a regular basis.
Parents are not allowed to enter the school until further notice.
Avenue Oscar Jespers 75, 1200 Woluwe St Lambert
Avenue du Bourget 30, 1140 Evere
Updated on 19/01/2024 – 11:50